Friday, January 21, 2011

The Jobs Factor: Leadership is at the Core of Apple's Success

It's fascinating to observe the transformation taking place at Apple as co-founder and CEO Steve Jobs prepares to take another medical leave of absence. Given the fact that Apple stock is ranked second only to ExxonMobil in terms of its market value, there's much at stake as Jobs steps down albeit temporarily. Despite jobs' reassurance that he will remain engaged in major decisions, Apple stock has fluctuated mildly since his announcement. Analysts and stock strategists are obviously concerned about Apple's future without Steve Jobs, but so far, that concern is not stopping investors from purchasing Apple stock. Of greater concern to Apple are the millions of devoted Apple fans around the world who have come to rely on the company and its CEO as their compass for high-tech innovation and wizardry. So far, Apple's adoring fans are solidly behind the company and comfortable with Jobs' medical leave decision.

As one who teaches managers how to become better leaders, I'm intrigued by the "Jobs Factor" as I like to call it. There's no question that Steve Jobs is the face of Apple. As USA Today reported, during Jobs' second term as CEO, which began in August 1997, Apple's stock has soared more than 7,273% versus a 67% gain for Standard & Poor's 500-stock index. That's impressive whether you're an Apple fan or not! It's clear that as CEO, Jobs has inspired a rebirth at Apple leading to such innovative marvels as the iPod, iPhone, iPad, Apple Stores and the burgeoning industry knows as Apps – slang for Applications – that support all these new products. In short, Apple has transformed how a generation communicates, learns, listens to music and socializes. Steve Jobs continues to demonstrate his brilliance and his Midas touch.

Over the past 100 years, very few leaders have had as great an impact on transforming our world as Steve Jobs. Certainly Thomas Edison, Alfred Sloan (GM), Sam Walton (WalMart), Walt Disney, Bill Gates (Microsoft), Henry Ford, Thomas J. Watson (IBM), Ray Kroc (McDonalds), Estee Lauder, Richard Branson (Virgin), Philip H. Knight (Nike), Facebook founder Mark Zuckerberg and Jack Welch (GE) merit mention. In 2005, Fast Company published an outstanding list of the 100 Greatest Business Leaders of the 20th Century which included Steven P. Jobs at #26.

And so, as Steve Jobs prepares to step aside as CEO for medical reasons, the question behind the question is this. First, will Apple continue its rabid success once Steve Jobs steps down? Secondly, how does a company like Apple design a succession plan to ensure the company's continued success and growth? The second question is profoundly important when the CEO, Steve Jobs, is considered a god among his colleagues, competitors and the business media. The fact is that while Tim Cook can succeed him, no one can replace Steve Jobs.

While no one knows the answers to these key questions, I think Steve Jobs has a surprise in store for all of us. I think Jobs' greatest contribution to Apple will be revealed as he steps aside as CEO and allows Apple's senior leadership team to stand on its own. Remember, Steve Jobs has hired, trained and developed these people over the past 14 years. Jobs' goal has been to ensure Apple's profitability and product success will continue long after he is gone.

Interestingly, for Steve Jobs, this is not unchartered territory. When Jobs resigned as Apple CEO in September 1985 after a bitter confrontation with his board of directors, he was succeeded by a series of less-than-successful CEOs. During Jobs' 12-year absence from Apple, he had time to reflect on his successes and mistakes as a leader, innovator and business strategist. One of the mistakes Jobs acknowledged and vowed not to repeat was hiring the wrong people to lead the largest (and greatest) technology company in the world.

Now, Steve Jobs can step aside knowing he has in place a solid executive management team with capable leaders like Chief Operating Officer Tim Cook and Chief Financial Officer Peter Oppenheimer. These leaders have been schooled in how Jobs thinks and fosters creativity and innovation at Apple. They embrace the Apple culture and will maintain its current course to greater successes. Despite the concerns that Steve Jobs' temporary departure from Apple is causing to Wall Street and the business media, I am confident that Apple will continue to outperform its competition because Steve Jobs has learned how to create a culture of excellence and innovation that now permeates all levels of the world's greatest tech company.

About the Author: Tom Hinton is recognized as America's Expert on Business Excellence. The author of four books, Mr. Hinton is a popular speaker at corporate and association meetings on Leadership, Customer Service and Creating a Culture of Excellence in the Workplace. For information, contact: tom@tomhinton.com

Friday, January 7, 2011

How to Keep Your New Year's Resolutions -- Finally!

by Tom Hinton

If you’re like most people, you probably spent a few minutes during the holidays thinking about the new year and making several resolutions. And, if you’re like most people, you’ve already broken most of your New Year’s resolutions. Although we’re well-intentioned, it’s very difficult to honor our words and promises. Why is that? After all, who doesn’t want to get healthy, quit smoking or drinking, lose weight, spend more time with family and friends, get out of debt, travel and enjoy life more fully?

You would think these types of resolutions would be easy to embrace and follow. But, the harsh reality is most New Year’s resolutions require more from us than just verbalizing a statement of intent. My experience has been that setting goals is a simple process, but staying on track and honoring our resolutions is anything but easy! Why? Well, for starters, most of us are poor planners. As the saying goes, “If you fail to plan, you’re planning to fail.” So, you need to have a plan.

Here’s a three-step plan to help you honor your words and promises and keep your New Year’s resolutions.

Step 1. Write down your goals. Someone once quipped that the difference between a wish and a goal is that goals are written while wishes remain a figment of our imagination. I am a firm believer that resolutions and goals need to be written down if we intend to achieve them. So, the first step, is to simply write down each resolution in the form of a SMART goal – that is, each goal must be specific, measurable, attainable, realistic and time certain.

For example, let’s say you want to get in shape and start exercising. Your goal should be written as follows: I exercise 5 days each week for 30 minutes or longer by walking, bike riding, going to the gym or doing calisthenics. I mark my calendar each day after I complete my exercise routine to measure my success. Now, there’s a goal that meets the SMART test!

Step 2. Enlist someone to help you achieve your goals. There’s an old saying, “Two heads are better than one.” When it comes to goal-setting, one of the best techniques I have found is to enlist the help of a friend, spouse or family member who has a similar goal. Use the buddy system to support each other. This is particularly powerful when it comes to achieving goals like exercise, diets, work projects or finally writing your first novel!

Step 3. Get Results. Another quote that comes to mind is this one. “If it’s meant to be, it’s up to me!” There will always be hurdles and challenges that block your path to success. But, remember, you alone are responsible for your success. You alone must remove those barriers if you want to go forward. You need to get results. John Lennon, the late Beatle, once quipped that “Life is what happens to you while you're busy making other plans.” It’s true! You need to be alert to disruptions and guard your personal time so you can achieve your goals. This is how you get results. And, remember, it’s okay to tell friends you can’t join them after work for a beer because you have a prior commitment – the fitness center. It’s okay to order fruit for dessert when everyone else is gorging themselves on cheesecake! And, when your exercise partner can’t make it, don’t quit. Put on your sneakers and go for a long walk by yourself. Don’t make excuses and don’t ever give yourself permission to fail.

Most of us set New Year’s resolutions and goals because we want to improve our lives. We want to become the person we dream about. However, what we forget is that setting goals and resolutions requires us to change something – a behavior, a thought process, certain values or old beliefs – that keep us from becoming that person we dream about. So, change is also part of the equation for achieving your goals.

Here are three steps you can take to deal with change in your life.

First, prepare yourself -- mentally and emotionally -- for change. You cannot just walk into a sea of change and expect to swim. Most change consists of whitewater and treacherous rapids. Seldom is the sea of change calm. Changing your beliefs, values and behavior requires some degree of mental and physical preparation if you really expect to achieve your goals.

Secondly, you must identify the barriers that keep you from changing your life and resolve to overcome those barriers. Make up your mind that you will change that part of you that heretofore has resisted lasting change or improvement. For example, you cannot quit smoking if you continue to buy cigarettes. You cannot stop drinking if you continue to buy booze and bring it home. These types of actions and behaviors must stop if you want to achieve your goals. You must resolve to give up those behaviors that undermine your success. Once you take positive action, the chances of achieving success will increase dramatically. Frankly, it’s not rocket science, It’s as simple as 1-2-3.

Finally, expect setbacks. No one is perfect. We all stumble from time to time. So, when you stumble, get back on your feet and move forward. If you miss a day of exercising, resolve to add a make-up day at the gym. If you sneak a cigarette, be aware that you are undermining your goal of quitting and don’t finish it. Throw it away after a few puffs. Reset the clock and start again. But, be sure to note what caused you to stumble so you can train your mind and emotions not to falter for the same reason the next time that temptation or excuse rears its ugly head. You have to resolve to be stronger than the excuse. Otherwise, you’ll never achieve your goals.

It’s tough starting off the new year with several well-intentioned resolutions but lacking the confidence to see them through to fruition. Hopefully, this plan for success will surprise you as spring approaches and you are well on your way to a healthier, happier you! Be Positive, Stay Focused and Get Results!

About the Author. Tom Hinton is a professional speaker and author of 10,000 Days: The Secret to Finding Purpose, Peace and Passion for the Rest of Your Life. He can be reached at: www.tomhinton.com or via email at: tom@tomhinton.com