Tom Hinton Addresses US Navy's Leadership on the Power of Leadership

Tom Hinton, America’s expert on business excellence, recently told the the United States Navy's Naval Surface Warfare Center’s Port Hueneme Division that “in a changing global environment, leadership will require high levels of communication, trust, and courage to complete their mission.”

Mr. Hinton, who serves as the chief executive officer of CRI Global, LLC and frequently speaks on leadership, customer service, and teamwork, told over 150 leaders from the Port Hueneme command that today’s emerging workforce will perform at higher levels provided employees understand the organization’s mission as well as their role in helping the organization achieve its goals.

Tom Hinton cited examples from the private sector including Starbucks, Southwest Airlines, Nordstrom, and McDonald’s as companies that work diligently to “include employees in the planning and deployment phases of their business in order to achieve superior results.” Hinton noted, “It is no accident that today’s Reputation Leaders in the private and public sector are customer-focused, innovative, constantly seeking ways to improve their processes, and results-driven.”

Tom Hinton also commended NSWC Port Hueneme and Captain Stephen Huber, USN, for winning the coveted Silver level 2007 Shingo Prize which honors private and public sector organizations for manufacturing excellence. Dubbed the “Nobel prize of Manufacturing” by Business Week in 2000, the Shingo Prize is recognized as the premier manufacturing award in North America. “This is a great accomplishment for Port Hueneme given the fact that you have been on your excellence journey for less than five years and have already distinguished yourself as a recipient of the California Baldrige Award.”

Tom Hinton challenged Port Hueneme’s leadership to “kick it up a notch!” Referring to the poem of Ralph Marston, Hinton told the gathering that “the difference between excellence and mediocrity is simply a matter of attitude and leadership’s commitment to be the best. You are on the path to setting the standard for excellence. Continue to raise the bar for yourselves and your competition!”

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